Privacy Policy

Last updated: July 14, 2026

Introduction

This privacy policy explains how prairie-cougar collects, uses, and protects personal information provided through our website and business operations. We are committed to protecting your privacy and handling your data responsibly.

Information We Collect

Information You Provide

When you submit enquiry forms or contact us, we collect:

• Full name
• Email address
• Property information
• Service requirements
• Any additional information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymized)

How We Use Your Information

We use collected information for the following purposes:

• Responding to your enquiries and providing quotations
• Scheduling property assessments and installations
• Communicating about ongoing projects
• Sending service-related updates
• Improving our website functionality and user experience
• Complying with legal obligations

Legal Basis for Processing

We process personal data on the following legal grounds:

• Consent: when you submit forms or contact us voluntarily
• Contract performance: when processing is necessary to fulfill service agreements
• Legitimate interests: for business operations and website improvement
• Legal compliance: when required by applicable laws

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information only in these circumstances:

• With contractors and suppliers directly involved in your project
• With professional advisors (accountants, solicitors) bound by confidentiality
• When required by law or legal process
• To protect our rights, property, or safety

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy:

• Enquiry information: retained for 2 years unless you request earlier deletion
• Client project data: retained for 7 years to comply with business record requirements
• Website analytics: retained for 26 months

Your Rights

Under data protection legislation, you have the following rights:

• Access: request copies of your personal data
• Rectification: request correction of inaccurate information
• Erasure: request deletion of your data in certain circumstances
• Restriction: request limitation of processing activities
• Portability: receive your data in a structured format
• Objection: object to processing based on legitimate interests
• Withdraw consent: where processing is based on consent

To exercise any of these rights, contact us at [email protected]

Data Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure
• Encrypted data transmission
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

Cookies

Our website uses cookies to improve user experience. For detailed information about cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

International Data Transfers

Your personal information is processed and stored within the United Kingdom. If circumstances require data transfer outside the UK, we will ensure appropriate safeguards are in place to protect your information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. We encourage you to review this policy regularly.

Contact Information

For questions or concerns about this privacy policy or our data practices, contact us at:

Email: [email protected]
Address: 27 Meadowbrook Lane, Bristol, BS8 4TF, United Kingdom

Supervisory Authority

If you have concerns about our data handling practices that we have not adequately addressed, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.